How Can We Help?
Have a question about an order, shipping, or bulk pricing? Our support team is ready to help and usually replies within one business day.
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Fill out the form below and a member of our team will get back to you within one business day.
FAQ
Frequently Asked Questions
How long does delivery take?
Our standard UK delivery typically takes 2–3
working days. If you require your order sooner, express
delivery options are available at an additional cost and can be
selected during checkout.
What payment methods do you accept?
We accept a range of secure online payment methods, as
displayed at checkout. All payments are processed through trusted payment
providers to ensure a safe, secure and convenient shopping experience.
What is your returns and refund policy?
At NOVA PRO DISTRIBUTION, customer satisfaction is our
priority. We offer a 30-day returns policy on eligible
products, subject to our Returns & Refunds Policy.
If you wish to return an item, please contact our customer
service team for assistance. Returns must meet the conditions outlined in our
policy, without affecting your statutory consumer rights.
For further information, please refer to our Returns &
Refunds Policy.
How can I contact NOVA PRO DISTRIBUTION?
Our customer service team is available to assist with
product enquiries, order updates, deliveries, returns and general support.
For assistance, please visit the Contact Us
section of our website or submit an enquiry through our online contact form or
alternatively contact us on sales@novaprodistribution.co.uk