Terms & Conditions

NOVA PRO DISTRIBUTION LTD

Website: https://www.novaprodistribution.co.uk

1. Introduction

Welcome to NOVA PRO DISTRIBUTION LTD.

These Terms & Conditions govern your access to and use of our website, including the purchase of electrical, lighting, safety and related products through our online store.

NOVA PRO DISTRIBUTION LTD operates as a UK-based online retailer supplying products including LED lighting, electrical accessories, smoke alarms, heat alarms, carbon monoxide detectors, ventilation equipment and other electrical essentials.

By accessing our website, you agree to comply with the website usage provisions of these Terms & Conditions. By placing an order, you agree to the terms applicable to that purchase, subject to your statutory consumer rights.

Please read these Terms & Conditions carefully before placing an order.

Business Information

Registered Business Name: NOVA PRO DISTRIBUTION LTD

Company Registration Number: 16907191

Registered Office Address: 128 City Road London EC1V 2NX

Customer Service Email: sales@novaprodistribution.co.uk

Website: https://www.novaprodistribution.co.uk

2. Website Use & Eligibility

Our website is intended for customers purchasing products for lawful purposes.

By using our website, you agree:

To provide accurate and complete information when placing orders.
Not to engage in fraudulent, misleading or unlawful activities.
Not to interfere with the operation, security or functionality of the website.
Not to misuse website content, product information or intellectual property.
Not to attempt unauthorised access to our systems or customer accounts.

You must have the legal capacity to enter into a purchase contract.

We may restrict access to the website where reasonably necessary to prevent fraud, security threats or unlawful activity.

Such restrictions will not remove existing contractual obligations or statutory consumer rights.

3. Products & Product Information

We aim to provide accurate, clear and up-to-date product information across our website.

Product listings may include:

Product names and descriptions.
Manufacturer and model information.
Technical specifications.
Electrical ratings and compatibility.
Product dimensions and features.
Safety information and installation requirements.
Warranty information, where applicable.
Product images and packaging information.

Customers should review all relevant product information before purchasing.

Although we take reasonable care to ensure accuracy, occasional typographical, formatting or technical errors may occur.

Where we identify a material error affecting an order, we will contact the customer to explain the issue and discuss the available options.

We will not substitute a materially different product without the customer's agreement.

Nothing in this section limits our responsibility to supply goods that match their contractual description and meet applicable consumer protection requirements.

4. Product Images & Packaging

Product photographs and illustrations are provided to help customers understand the products being offered.

Actual packaging, labelling or minor visual details may differ where manufacturers update their presentation.

Any differences will not affect the customer's right to receive goods that match their description, agreed specifications and other legally required characteristics.

Where a product undergoes a material specification change, we will take appropriate steps to ensure customers receive accurate information before purchasing.

5. Prices & Payment

All prices are displayed in Pounds Sterling (GBP).

Prices shown at checkout will include applicable taxes and charges as required by law. Any additional delivery charges will be clearly displayed before the customer completes payment.

We reserve the right to update product prices and promotional offers before an order is accepted.

However, price changes will not affect an order once a binding contract has been formed, unless otherwise agreed with the customer.

Payments must be completed using an accepted payment method displayed at checkout.

Orders may be subject to payment verification and standard fraud prevention checks.

We will not dispatch an order until the required payment has been successfully authorised or received.

6. Placing an Order & Contract Formation

When placing an order, customers must provide accurate billing, contact and delivery information.

After completing checkout, you will receive an automated order acknowledgement.

An automated acknowledgement confirms that we have received your order; it does not necessarily mean that your order has been accepted.

A binding contract is formed when we send confirmation that your order has been accepted, normally through a dispatch confirmation, unless we expressly confirm acceptance earlier.

Before acceptance, we may decline an order for legitimate reasons, including:

Product unavailability.
An obvious pricing or listing error.
Payment authorisation failure.
Reasonable evidence of fraudulent activity.
An unsupported delivery destination.
Legal or regulatory restrictions affecting fulfilment.

If payment has already been collected and an order is declined before acceptance, we will issue a full refund without undue delay.

Once an order has been accepted, any cancellation or change will be handled in accordance with the contract and applicable consumer law.

7. Product Availability & Stock

All products are subject to availability.

We aim to maintain accurate stock information; however, stock levels may change due to order activity, supplier availability or inventory discrepancies.

If a product becomes unavailable after an order has been accepted, we will contact the customer and explain the available options.

Depending on the circumstances, these may include:

Waiting for replenishment where agreed.
Accepting a suitable alternative product.
Cancelling the affected item and receiving a refund.
Exercising any other applicable contractual or statutory remedy.

We will not replace an ordered product with a different model or specification without the customer's agreement.

8. Delivery & Shipping

We currently deliver to eligible addresses within mainland England and Wales only.

Standard Delivery

Our standard delivery service typically takes 2–3 working days, subject to order processing, stock availability and courier operations.

Express Delivery

Express delivery may be available at an additional cost.

Available express delivery options, charges and estimated timeframes will be displayed at checkout.

Delivery Restrictions

We do not currently deliver to:

Scotland, including the Scottish Highlands and Islands.
Northern Ireland.
Republic of Ireland.
Channel Islands.
Isle of Man.
PO Box addresses.
International destinations.
Other unsupported offshore locations.

Customers must provide a complete and accurate delivery address.

Where an order is placed for an unsupported destination, we may be unable to fulfil it and will arrange an appropriate refund.

Delivery estimates are not guaranteed deadlines unless expressly agreed as such.

Customers retain their statutory rights concerning late or undelivered goods.

For further details, please review our Delivery Information & Shipping Policy.

9. Delivery Responsibility & Risk

NOVA PRO DISTRIBUTION LTD remains responsible for goods until they come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable legal exceptions.

Where a customer independently arranges a carrier that we did not offer as a delivery option, different statutory risk-transfer rules may apply.

If a parcel is lost, damaged or not delivered, customers should contact us so that we can investigate.

Where we remain legally responsible for delivery, we will provide the appropriate remedy.

A courier tracking status alone does not automatically determine whether our legal delivery obligations have been fulfilled.

10. Order Amendments & Cancellations

Customers wishing to amend or cancel an order should contact us as soon as possible.

We will make reasonable efforts to accommodate changes before dispatch.

Once an order has been dispatched, amendments may no longer be possible.

This does not affect your statutory right to cancel eligible distance purchases.

Where an order has already been dispatched, customers may need to follow the applicable cancellation and returns procedure.

11. Statutory Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers purchasing eligible goods online generally have the right to cancel without giving a reason.

The statutory cancellation period normally ends 14 calendar days after the day the customer receives the goods.

Where multiple items from the same order are delivered separately, the cancellation period generally runs from receipt of the final item.

Customers must notify us clearly of their decision to cancel within the applicable cancellation period.

After notifying us, customers generally have a further 14 calendar days to return the goods.

Customers may inspect goods to establish their nature, characteristics and functioning, as they reasonably would in a physical shop.

Where handling exceeds what is reasonably necessary and reduces the value of the goods, a lawful deduction may be made from the refund.

Customers are responsible for direct return postage costs for change-of-mind cancellations where those costs have been properly disclosed before purchase.

Refunds will be processed within the applicable statutory timeframe.

For further information, please review our Returns & Refunds Policy.

12. Additional 30-Day Returns Policy

In addition to statutory consumer rights, NOVA PRO DISTRIBUTION LTD offers a 30-day goodwill returns policy on eligible products.

Products returned under this additional policy must be:

Brand new and unused.
Uninstalled and unmodified.
In fully resalable condition.
Complete with original retail packaging.
Supplied with all original accessories and documentation.
Free from damage, wear, tampering or missing components.

We reserve the right to inspect returned goods before accepting them under our additional goodwill policy.

Products that do not meet the relevant conditions may be declined under that policy.

These additional requirements do not override statutory cancellation rights or legal remedies for faulty, damaged or mis described goods.

13. Faulty, Damaged or Incorrect Products

We are committed to supplying products that meet applicable consumer protection requirements.

Under the Consumer Rights Act 2015, goods must be:

Of satisfactory quality.
Fit for their intended purpose.
As described.

If a product is faulty, damaged on arrival, incorrectly supplied or not as described, customers should contact us with their order details.

We may request reasonable supporting information, such as photographs or a description of the issue.

Where a product does not conform to the contract, customers may be entitled to a refund, repair, replacement or another statutory remedy, depending on the circumstances.

We will cover reasonable return costs where legally required.

Customers will not be required to resolve manufacturer or courier disputes independently where responsibility remains with NOVA PRO DISTRIBUTION LTD.

14. Electrical Product Installation & Safety

Our product range includes electrical and safety-related equipment that may require specialist knowledge, correct installation and appropriate maintenance.

Customers must follow the applicable manufacturer's instructions and relevant safety requirements.

Products requiring fixed wiring, circuit modifications or specialist electrical work should be installed by a suitably qualified and competent electrician.

Customers and installers should ensure that products are suitable for their intended application, including:

Voltage and electrical ratings.
Circuit and equipment compatibility.
Environmental conditions.
Installation location.
Manufacturer requirements.
Applicable electrical regulations.

Incorrect installation, misuse or unauthorised modification may result in electrical hazards, product damage or personal injury.

Where loss or damage is established to have been caused by independent improper installation or misuse, rather than a defect or other matter for which we are legally responsible, NOVA PRO DISTRIBUTION LTD will not be responsible for that independently caused loss.

Nothing in this section excludes our legal responsibilities concerning defective products, inaccurate product information or any installation services supplied under our responsibility.

Please review our Product Installation Guides & Safety Information page for further guidance.

15. Smoke Alarms, Heat Alarms & Carbon Monoxide Detectors

Smoke alarms, heat alarms and carbon monoxide detectors are safety-critical products.

Customers must follow the relevant manufacturer's instructions concerning installation, positioning, testing, maintenance and replacement.

Safety devices must not be modified, disabled, obstructed or used contrary to their intended purpose.

Customers should ensure that the selected product is appropriate for the intended premises and applicable safety requirements.

NOVA PRO DISTRIBUTION LTD does not guarantee that any individual safety device will prevent every incident, injury or loss.

However, we remain responsible for supplying goods that meet applicable legal requirements, and nothing in these Terms excludes liability for defective products or other matters for which we are legally responsible.

16. Product Warranties & Manufacturer Guarantees

Certain products may include a manufacturer warranty or guarantee.

Warranty periods and conditions vary depending on the product and manufacturer.

Where applicable, warranty details will be provided through the product listing or accompanying documentation.

Manufacturer warranties are additional to statutory consumer rights.

We may request reasonable information when assessing warranty claims, including proof of purchase, product details and relevant evidence of the reported issue.

A manufacturer's refusal of a warranty claim does not automatically determine a customer's statutory rights against NOVA PRO DISTRIBUTION LTD.

17. Returns Verification & Fraud Prevention

We may carry out reasonable checks to protect our business and customers against fraudulent transactions, substituted products and incorrect returns.

These checks may include:

Reviewing order and payment records.
Verifying product identification or serial numbers.
Inspecting returned goods.
Checking the completeness of returned products.
Reviewing relevant tracking and delivery information.
Investigating suspected fraudulent claims.

Where reasonable evidence of fraud or deliberate misrepresentation exists, we may take appropriate action, including reporting the matter to payment providers or relevant authorities.

We will assess legitimate customer claims fairly and will not impose verification requirements that unlawfully restrict statutory rights.

18. Website Accounts & Security

Where customer accounts are available, customers are responsible for maintaining the confidentiality of their account credentials.

Customers should notify us promptly if they suspect unauthorised account access.

We may temporarily restrict an account where reasonably necessary to investigate security concerns or suspected misuse.

Customers must not attempt to access another person's account or interfere with website security.

19. Intellectual Property

All original website content belonging to NOVA PRO DISTRIBUTION LTD, including our branding, logos, graphics, original product descriptions, website design elements and marketing materials, is protected by applicable intellectual property laws.

Third-party trademarks, product names, manufacturer logos and other proprietary materials remain the property of their respective owners.

Website visitors must not reproduce, distribute, commercially exploit or misuse protected content without the relevant rights holder's permission, except where permitted by law.

20. Website Availability & Technical Issues

We aim to maintain a reliable and accessible website.

However, website availability may occasionally be affected by maintenance, technical faults, third-party service interruptions or security requirements.

We may temporarily suspend website functionality where reasonably necessary for maintenance or security.

We will take reasonable steps to minimise disruption.

Nothing in this section excludes liability for failure to meet contractual or statutory obligations where we are legally responsible.

21. Third-Party Services & External Links

Our website may use third-party services, including payment processors, delivery providers and website technology providers.

We may also provide links to external websites for additional information.

Third-party websites are governed by their own terms and privacy practices.

We are not responsible for independent third-party content that we do not control.

However, using third-party providers does not remove our legal responsibilities to customers under contracts formed with NOVA PRO DISTRIBUTION LTD.

22. Promotions, Discounts & Special Offers

From time to time, we may offer promotional discounts, discount codes or special pricing.

Promotions may be subject to clearly stated eligibility conditions, expiry dates and product restrictions.

Unless otherwise specified:

Promotional codes must be applied before completing checkout.
Promotions cannot be exchanged for cash.
Discounts may not be combined with other offers.
Promotions apply only to eligible products and orders.

We may withdraw or amend promotions for future purchases, but will not retrospectively remove a discount forming part of an accepted contract.

Any promotional terms will be communicated clearly and applied fairly.

23. Customer Information & Privacy

We collect and process personal information in connection with website operation, order fulfilment, payments, customer support and other lawful business purposes.

Personal information is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy for further information about how we collect, use, store and protect personal data.

24. Liability & Legal Responsibilities

NOVA PRO DISTRIBUTION LTD is responsible for losses that are a foreseeable result of our breach of contract or failure to exercise reasonable care and skill.

We do not seek to exclude or restrict liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights.
Defective products where applicable product liability legislation imposes responsibility.
Any other liability that cannot lawfully be excluded or restricted.

We are not responsible for losses to the extent that they arise independently from circumstances for which we are not legally responsible, such as misuse or improper installation by an unrelated third party.

Where products are purchased by consumers for personal use, we do not exclude liability for losses that consumer law requires us to compensate.

Any claim will be assessed according to the circumstances, the contract and applicable law.

25. Events Beyond Our Reasonable Control

Certain events may affect our ability to fulfil orders, including severe weather, transport disruption, major infrastructure failures or other circumstances beyond our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise disruption and communicate material delays.

If fulfilment becomes impossible or is delayed beyond the applicable contractual or statutory requirements, customers will retain their rights to cancellation, refunds or other remedies.

This provision does not remove our responsibility for matters within our reasonable control.

26. Complaints & Dispute Resolution

We aim to resolve customer concerns fairly, professionally and efficiently.

If you are dissatisfied with a product, delivery or service, please contact our customer support team with your order number and a description of the issue.

We will review the complaint and seek an appropriate resolution.

Where a complaint cannot be resolved directly, customers may seek independent advice or pursue any legal remedies available to them.

Nothing in these Terms prevents customers from exercising their statutory rights or bringing proceedings before a court with appropriate jurisdiction.

27. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Customers residing in England and Wales may bring proceedings before the courts of England and Wales.

Nothing in this section deprives consumers of mandatory legal protections or jurisdictional rights that apply to them under relevant legislation.

28. Changes to These Terms & Conditions

We may update these Terms & Conditions to reflect changes in our business operations, website functionality, legal requirements or customer services.

The latest version will be published on our website with an updated revision date.

Changes will generally apply to future website use and orders.

We will not retrospectively alter the terms of an existing accepted order without a lawful basis or the customer's agreement.

29. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

Any invalid provision will not be enforced against a customer.

30. Contact Information

For questions concerning these Terms & Conditions, orders, products or customer service, please contact:

NOVA PRO DISTRIBUTION LTD

Registered Business Name: NOVA PRO DISTRIBUTION LTD

Company Registration Number: 16907191

Registered Office Address: 128 City Road London EC1V 2NX

Customer Service Email: sales@novaprodistribution.co.uk

Website: https://www.novaprodistribution.co.uk

Our customer support team will aim to respond to enquiries as promptly as reasonably possible.