Frequently Asked Questions (FAQs)

Shopping with NOVA PRO DISTRIBUTION is simple. Browse our product range, select your preferred items and quantities, and add them to your basket. Once you're ready, proceed to our secure checkout to enter your delivery details and complete your purchase.

You will receive an order confirmation email once your order has been successfully placed.

We accept a range of secure online payment methods, as displayed at checkout.

All transactions are processed through trusted payment providers to ensure a safe and convenient shopping experience.

Yes. Our website is powered by Shopify and uses secure connections and trusted payment processing services to help protect customer information.

We take customer privacy and payment security seriously. For more information, please review our Privacy Policy.

If you need to amend or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before dispatch. However, once an order has been dispatched, changes may no longer be possible.

Your statutory cancellation rights remain unaffected. Please refer to our Returns & Refunds Policy for further details.

You can place an order using the checkout options available on our website. Where guest checkout is enabled, creating an account is not required.

Our standard delivery service typically takes 2–3 working days to eligible addresses within mainland England and Wales.

Delivery estimates may vary depending on order processing times, product availability and courier operations.

Yes. We offer express delivery options at an additional cost, subject to availability.

Available express shipping options, estimated delivery times and applicable charges will be displayed at checkout.

Delivery charges are calculated and displayed during checkout before you complete your purchase.

Costs may vary depending on the selected delivery service, parcel size, weight and destination.

We currently deliver exclusively to eligible addresses within mainland England and Wales.

Unfortunately, we do not currently offer delivery to:

• Scotland, including the Scottish Highlands and Islands
• Northern Ireland
• Republic of Ireland
• Channel Islands
• Isle of Man
• PO Box addresses
• Other offshore or unsupported destinations

Please ensure your delivery address falls within our supported shipping locations before placing an order.

Unfortunately, we do not currently offer international shipping.

Our delivery services are limited to eligible mainland England and Wales addresses.

We may expand our shipping coverage in the future.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details, where available.

You can use the tracking information to monitor your parcel's progress through the relevant courier.

Although we aim to meet our estimated delivery timeframes, occasional courier or logistical delays may occur.

If your order has not arrived within the expected timeframe, please contact our customer support team with your order number.

We will investigate the matter and assist you accordingly, without affecting your statutory consumer rights.

If your parcel has not arrived, please check your tracking information and contact our customer support team.

We may investigate the delivery with the relevant courier.

Where goods are confirmed lost or have not been delivered and responsibility remains with us under applicable consumer law, we will arrange an appropriate replacement or refund.

For further details, please review our Delivery Information & Shipping Policy.

We offer a 30-day returns policy on eligible products, subject to our Returns & Refunds Policy.

For returns under our additional goodwill policy, products must be in brand-new, unused and fully resalable condition, complete with their original packaging, accessories and documentation.

This does not affect your statutory cancellation rights or your rights regarding faulty or misdescribed products.

Yes. Eligible products may be returned under our 30-day goodwill returns policy, provided they meet the relevant return conditions.

Additionally, eligible online purchases generally qualify for a statutory 14-day cancellation period, during which customers may inspect products as reasonably permitted by law.

Please refer to our Returns & Refunds Policy for full details.

For our additional 30-day goodwill returns policy, products must remain unused, uninstalled and in fully resalable condition.

Products showing signs of installation, use, modification or damage may not qualify for a goodwill return.

However, statutory cancellation rights may permit reasonable inspection of products, and your legal rights regarding faulty goods remain unaffected.

Electrical products that have been installed, wired, mounted or used are generally not eligible under our additional goodwill returns policy.

Where a product is faulty, not as described or otherwise fails to meet statutory requirements, your consumer rights remain unaffected.

For change-of-mind returns, customers are responsible for the direct cost of return postage, as explained in our Returns & Refunds Policy.

Where a product is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return costs where required by law.

For eligible goodwill returns, we ordinarily process refunds within 14 calendar days of receiving and inspecting the returned goods.

For statutory cancellations, refunds will be issued within the applicable legal timeframe, generally no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Refunds are normally issued to the original payment method. Your bank or payment provider may require additional time to process the payment.

Please contact our customer support team as soon as reasonably possible, providing your order number and details of the issue.

Photographs of the product and packaging may help us investigate the matter more efficiently.

We will review your enquiry and arrange an appropriate resolution in accordance with your statutory consumer rights.

We supply a growing range of electrical, lighting and safety products for homeowners, landlords, electricians and businesses.

Our product categories include:

• LED bulbs and lighting solutions
• Smoke alarms and heat alarms
• Carbon monoxide detectors
• Electrical switches and sockets
• Circuit protection and electrical accessories
• Ventilation products
• Other electrical and safety essentials

Our product range is regularly reviewed and may expand over time.

Our products are selected for the UK market, with a focus on quality, reliability and suitability.

Individual product pages provide relevant technical specifications, compatibility details and applicable safety information.

We recommend reviewing product information carefully before purchasing.

Product compliance requirements vary depending on the product category.

Where applicable, products may be supported by relevant conformity assessments, technical documentation and safety standards.

Please refer to the individual product listing for specific compliance information.

We do not claim that every product holds the same certification or independent approval.

Warranty coverage varies depending on the manufacturer and product.

Where applicable, manufacturer warranty information will be provided in the product listing or accompanying documentation.

Any manufacturer's warranty operates in addition to your statutory consumer rights under UK law.

Our customer support team can assist with general product information, specifications and compatibility enquiries.

However, we do not provide professional electrical installation advice.

For technical installations, electrical safety assessments or specialist requirements, we recommend consulting a suitably qualified electrician.

Our customer support team is available to assist with product enquiries, orders, deliveries, returns and general customer service matters.

Please visit the Contact Us section of our website and submit your enquiry through our online contact form.

Website: https://www.novaprodistribution.co.uk

For order-related enquiries, please include:

• Your order number
• Your full name
• The email address used during checkout
• A brief description of your enquiry
• Relevant photographs or supporting information, where appropriate

Providing these details will help us review your enquiry more efficiently.

You can explore our website for the latest product additions, offers and promotions.

Where available, you may also subscribe to our marketing communications to receive product updates and promotional information.

You can unsubscribe from marketing emails at any time.

Our website policies are available through the footer of our website.

These include:

• Privacy Policy
• Delivery Information & Shipping Policy
• Returns & Refunds Policy
• Terms & Conditions

We recommend reviewing the relevant policies before completing a purchase.