Privacy Policy

NOVA PRO DISTRIBUTION LTD

Website: https://www.novaprodistribution.co.uk

1.Introduction

Welcome to NOVA PRO DISTRIBUTION LTD ("NOVA PRO",
"we", "us" or "our").

We are a UK-based supplier of electrical, lighting, safety
and related products, committed to protecting your privacy and handling your
personal information responsibly.

This Privacy Policy explains how we collect, use, store,
protect and share your personal information when you visit our website,
purchase our products, create an account, contact us or otherwise interact with
our services.

We are committed to complying with applicable UK data
protection legislation, including the UK General Data Protection
Regulation (UK GDPR), the Data Protection Act 2018
and the Privacy and Electronic Communications Regulations 2003 (PECR),
as amended.

By using our website, you acknowledge that your personal
information will be handled as described in this Privacy Policy. Where consent
is legally required, we will request it separately.

2. Who We Are

NOVA PRO DISTRIBUTION LTD operates an online retail
business supplying electrical accessories, LED lighting, carbon monoxide
alarms, smoke alarms, ventilation products and other electrical and safety
equipment.

For the purposes of UK data protection legislation, NOVA
PRO DISTRIBUTION LTD is generally the data controller responsible for
determining how and why personal information is processed in connection with
our website and retail operations.

Company Information

·
Registered Company
Name: NOVA PRO DISTRIBUTION LTD

·
Website: https://www.novaprodistribution.co.uk

·
Registered Business
Address: 128 City Road London EC1V 2NX

·
Company Registration
Number: 16907191

·
Contact Email: sales@novaprodistribution.co.uk

3. Personal Information We Collect

We may collect and process the following categories of
personal information.

3.1 Personal and Contact Information

When you place an order, create an account or contact us,
we may collect your:

·
Full name

·
Email address

·
Telephone number

·
Billing and delivery addresses

·
Account details and
communication preferences

3.2 Order and Transaction Information

When you purchase products from our website, we may
collect:

·
Products purchased

·
Order numbers and transaction
records

·
Payment status and payment
method details

·
Delivery and tracking
information

·
Refunds, returns and warranty
enquiries

·
Customer service correspondence

Payments are processed through authorised third-party
payment providers. We do not ordinarily receive or store your complete payment
card number or security code.

3.3 Technical and Website Usage Information

When you browse our website, certain information may be
collected automatically, including:

·
Internet Protocol (IP) address

·
Browser type and version

·
Device and operating system
information

·
Pages visited and browsing
activity

·
Website referral sources

·
Cookie identifiers and similar
tracking information

·
Shopping cart activity and
interactions with our website

3.4 Marketing Preferences

Where applicable, we may collect information about your
preferences for receiving promotional emails, product updates, special offers
and other marketing communications.

4. How We Use Your Personal Information

We process personal information only where we have an
appropriate lawful basis.

Purpose

Lawful Basis

Processing orders, payments and
deliveries

Performance of a contract

Managing customer accounts

Performance of a contract

Handling returns, refunds and customer
enquiries

Contractual necessity, legal obligation
or legitimate interests, as applicable

Maintaining financial and tax records

Legal obligation

Detecting fraud and protecting website
security

Legitimate interests or legal obligation

Improving our website and customer
experience

Legitimate interests, or consent where
required

Sending promotional emails and marketing
communications

Consent or another applicable permission
under PECR

Personalised advertising and
non-essential tracking

Consent where legally required

Establishing or defending legal claims

Legitimate interests or legal obligation,
as applicable

Where we rely on legitimate interests, these may include
maintaining secure business operations, preventing fraud, improving customer
service and protecting our legal rights. We balance these interests against
your rights and freedoms.

5. Order Processing and Payment Security

Our website, https://www.novaprodistribution.co.uk,
is powered by Shopify, an e-commerce platform that supports online shopping,
order management and payment processing.

When you place an order, your personal information may be
processed by Shopify and relevant payment service providers to facilitate
secure transactions.

Depending on the payment options available at checkout,
these providers may include Shopify Payments and other supported payment
services.

We use appropriate security measures and rely on payment
providers' security controls to protect transaction information.

We do not sell or intentionally disclose your full payment
card details to unauthorised third parties.

6. Delivery and Fulfilment

To fulfil customer orders, we may share necessary delivery
information with courier companies, postal services and fulfilment partners.

This may include your name, delivery address, telephone
number, email address and order reference.

Information is shared only as reasonably necessary to
arrange delivery, provide tracking updates, investigate delivery issues and
complete fulfilment.

Delivery providers process information in accordance with
their applicable privacy obligations.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to
support website functionality, improve performance and, where enabled,
understand customer interactions.

These may include:

Essential Cookies

Necessary for core website functions, including shopping
carts, checkout, account access, security and fraud prevention.

Analytics Cookies

Help us understand website traffic, visitor behaviour and
website performance.

Marketing Cookies

May be used to measure advertising effectiveness,
understand customer interests and display relevant advertisements.

Preference Cookies

May remember certain settings, such as language, region or
other website preferences.

Where required by law, we will obtain your consent before
placing or accessing non-essential cookies or using similar tracking
technologies.

You can manage your preferences through our website's
cookie consent controls, where available, and your browser settings.

Rejecting non-essential cookies will not prevent you from
accessing essential shopping and checkout functionality.

8. Marketing Communications

We may send marketing communications about our products,
promotions, offers and business updates where we have an appropriate legal
basis and comply with applicable electronic marketing rules.

You may unsubscribe from marketing emails at any time by
selecting the unsubscribe link within the email or contacting us directly.

Unsubscribing from marketing will not prevent us from
sending essential communications concerning your orders, deliveries, payments
or customer service enquiries.

9. Sharing Your Personal Information

We may share personal information with trusted third
parties where necessary to operate our business, including:

·
Shopify and website hosting
providers

·
Payment processing services

·
Delivery and logistics
providers

·
IT support and website
maintenance providers

·
Customer service and
communication platforms

·
Analytics and advertising
providers, where applicable

·
Professional advisers,
including accountants and legal advisers

·
Government authorities,
regulators and law enforcement where legally required

We require service providers acting on our behalf to handle
personal information appropriately and subject to applicable data protection
obligations.

We do not sell customer contact lists or personal
information to third-party data brokers.

Where advertising technology involves the disclosure of
personal information to advertising partners, we will explain this and obtain
consent where required.

10. Data Storage and Retention

We retain personal information only for as long as
reasonably necessary to fulfil the purposes for which it was collected,
including complying with legal, accounting, tax and regulatory requirements.

Our retention periods depend on the type of information and
the purpose for which it is processed.

For example:

·
Order and transaction
records: Generally retained for up to six
years after the relevant accounting period, or longer where legally required.

·
Customer account
information: Retained while the account remains
active and subsequently for a period justified by our legal or operational
requirements.

·
Customer service
correspondence: Retained for as long as
necessary to resolve enquiries, manage disputes and protect our legal
interests.

·
Marketing information: Retained until consent is withdrawn, an objection is made or the
information is no longer required, subject to limited suppression records where
necessary.

When personal information is no longer required, we will
take appropriate steps to securely delete, anonymise or otherwise dispose of
it.

11. International Data Transfers

Some of our technology, hosting, payment, analytics or
other service providers may process personal information outside the United
Kingdom.

Where personal information is transferred internationally,
we will take appropriate steps to ensure transfers comply with applicable UK
data protection requirements.

These may include reliance on UK adequacy regulations,
approved contractual safeguards, such as the UK International Data Transfer Agreement
or applicable addendum, or other lawful transfer mechanisms.

12. Data Security

Protecting customer information is an important part of our
business operations.

We use appropriate technical and organisational measures
designed to protect personal information against unauthorised access,
accidental loss, misuse, alteration and disclosure.

These may include secure website connections, access
controls, account authentication, payment security measures and appropriate
service provider arrangements.

Although we take reasonable precautions, no method of
electronic transmission or storage can be guaranteed to be completely secure.

Customers are encouraged to protect their account
credentials and contact us if they suspect unauthorised account activity.

13. Your Data Protection Rights

Under UK data protection law, you may have the following
rights, subject to applicable conditions and exemptions:

·
Right of Access: Request a copy of personal information we hold about you.

·
Right to Rectification: Request correction of inaccurate or incomplete information.

·
Right to Erasure: Request deletion of personal information in certain circumstances.

·
Right to Restrict
Processing: Request restrictions on how your
information is used.

·
Right to Data
Portability: Request certain information in a
structured, commonly used and machine-readable format.

·
Right to Object: Object to certain processing, including processing based on
legitimate interests and direct marketing.

·
Right to Withdraw
Consent: Withdraw consent at any time where
processing relies on consent.

·
Rights Relating to
Automated Decision-Making: Exercise applicable
rights concerning qualifying solely automated decisions.

To exercise your rights, please contact us using the
details in Section 18.

We may request reasonable information to verify your
identity before responding.

We will respond within the time limits required by
applicable law, normally within one month, subject to permitted extensions.

14. Third-Party Websites and Services

Our website may contain links to external websites, payment
platforms, social media services or other third-party resources.

We are not responsible for the privacy practices or content
of websites operated independently of NOVA PRO DISTRIBUTION LTD.

We recommend reviewing the privacy policies of third-party
websites before submitting personal information.

15. Children's Privacy

Our website and products are intended for general retail
customers and are not specifically directed at children.

We do not knowingly collect personal information directly
from children for marketing purposes without an appropriate lawful basis.

If we become aware that personal information has been
collected from a child unlawfully, we will take appropriate steps to address
the matter.

16. Automated Processing and Fraud Prevention

We may use automated tools provided by our e-commerce and
payment service providers to help identify potentially fraudulent transactions,
unusual account activity or security risks.

Such systems may analyse transaction details, technical
information and purchasing patterns.

Where any solely automated decision produces legal or
similarly significant effects, we will comply with applicable data protection
requirements, including providing relevant information and safeguards.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect
changes in our business operations, website functionality, service providers or
legal obligations.

The latest version will be published on our website with an
updated revision date.

Where changes materially affect how we process personal
information, we will provide additional notice where required by law.

We encourage customers to review this Privacy Policy
periodically.

18. Contact Us

If you have questions about this Privacy Policy, how your
personal information is handled or wish to exercise your data protection
rights, please contact:

NOVA PRO DISTRIBUTION LTD

Website: https://www.novaprodistribution.co.uk

Email:
sales@novaprodistribution.co.uk

Registered Address: 128 City Road London EC1V 2NX

We aim to address privacy-related enquiries promptly and
professionally.

If you remain dissatisfied with how we have handled your
personal information, you may raise a complaint with the UK Information
Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk

Telephone: 0303 123 1113

You may also have the right to seek a judicial remedy under
applicable data protection legislation.