NOVA PRO DISTRIBUTION LTD
Website: https://www.novaprodistribution.co.uk
1. Introduction
At NOVA PRO DISTRIBUTION LTD, we are committed to protecting your privacy and providing a secure, transparent and user-friendly online shopping experience.
This Cookie Policy explains how we use cookies and similar tracking technologies on our website, www.novaprodistribution.co.uk, and how you can manage your preferences.
Our website is powered by Shopify, an e-commerce platform that provides functionality for browsing products, managing shopping baskets, processing orders and supporting a secure checkout experience.
Cookies help websites operate effectively, remember certain preferences and, where permitted, provide insights that can improve website functionality and customer experience.
We recognise the importance of giving customers clear information and appropriate control over how their information is collected and used.
This policy should be read alongside our Privacy Policy and Terms & Conditions.
2. What Are Cookies?
Cookies are small text files that websites place on your computer, smartphone, tablet or other device when you visit them.
They enable websites to recognise devices, remember information and support certain functions during and between visits.
Cookies may be used to:
- Maintain shopping basket functionality.
- Support secure checkout and payment processes.
- Remember selected website preferences.
- Maintain customer login sessions.
- Help prevent fraudulent activity.
- Understand website performance and usage.
- Measure the effectiveness of advertising, where consent has been provided.
- Improve website functionality and the overall shopping experience.
Some cookies are essential for a website to operate, while others are optional and require appropriate user consent.
3. How We Use Cookies
NOVA PRO DISTRIBUTION LTD uses cookies and similar technologies where necessary to operate our online store and, where enabled and permitted, to improve website performance and understand customer interactions.
Depending on the technologies active on our website, cookies may support:
Website Functionality
Enabling essential features such as product browsing, shopping baskets, secure checkout and customer account functionality.
Security & Fraud Prevention
Supporting website security, authentication and protection against suspicious or unauthorised activity.
Website Performance
Helping us understand how visitors interact with our website so that we can identify technical issues and improve usability, where permitted.
Customer Preferences
Remembering selected settings or preferences to provide a more convenient browsing experience.
Marketing & Advertising
Where enabled and with the required consent, helping us understand the effectiveness of advertising campaigns and deliver relevant promotional content.
We do not use optional cookies for analytics or advertising unless the applicable legal requirements have been satisfied.
4. Types of Cookies We May Use
4.1 Strictly Necessary Cookies
Strictly necessary cookies are essential for the operation of our website and the provision of services explicitly requested by customers.
These may support:
- Shopping basket functionality.
- Secure checkout processes.
- Customer account authentication.
- Website security.
- Fraud prevention.
- Session management.
- Remembering cookie consent choices.
- Essential technical functions required to operate the website.
These cookies do not ordinarily require consent where they meet the relevant legal exemption.
Disabling strictly necessary cookies through your browser may prevent certain website features from functioning correctly.
4.2 Analytics & Performance Cookies
Where enabled, analytics cookies help us understand how visitors interact with our website.
These technologies may collect information such as:
- Pages visited.
- Time spent browsing.
- Navigation patterns.
- Website performance.
- Technical errors.
- General traffic sources.
- Interactions with website features.
This information may help us identify areas for improvement and enhance the customer shopping experience.
Analytics cookies and similar technologies will be used only where the necessary consent or another applicable legal basis and exemption is available.
4.3 Functional & Preference Cookies
Functional cookies may remember customer preferences and support enhanced website features.
Depending on the functionality enabled, these may include:
- Selected website preferences.
- Customer interface settings.
- Previously selected options.
- Certain convenience features.
Some functional cookies may be strictly necessary for a service requested by the customer. Others may require consent.
Where consent is required, these cookies will not be activated unless the customer has provided it.
4.4 Marketing & Advertising Cookies
Where advertising technologies are enabled, marketing cookies may be used to understand campaign performance and deliver more relevant advertising.
These technologies may help:
- Measure advertising effectiveness.
- Understand interactions with promotional campaigns.
- Identify visits resulting from advertisements.
- Support advertising attribution.
- Deliver relevant advertising across participating platforms, where applicable.
Marketing cookies may be associated with third-party advertising services.
Marketing and advertising cookies will not be placed or accessed before the required consent has been obtained.
Customers can decline or withdraw consent for these cookies without losing access to the essential shopping functions of our website.
5. First-Party & Third-Party Cookies
Our website may use both first-party and third-party cookies.
First-Party Cookies
These are set by our website or through services operating on our behalf. They may support shopping basket functionality, website security, checkout processes and other website features.
Third-Party Cookies
These may be set by external service providers whose technologies are integrated into our website.
Depending on the services enabled, third-party technologies may be associated with:
- Shopify and its supporting services.
- Payment processing providers.
- Website analytics services.
- Advertising and marketing platforms.
- Customer support tools.
- Other authorised website applications.
The presence and use of third-party cookies depend on the services and applications actually configured on our website.
We aim to ensure that third-party technologies are used in accordance with applicable privacy and cookie requirements.
6. Shopify Cookies
Our online store operates using the Shopify e-commerce platform.
Shopify uses cookies and similar technologies to support various aspects of online store functionality.
Depending on the configuration of our website, these technologies may support:
- Shopping basket management.
- Checkout functionality.
- Customer authentication.
- Security and fraud prevention.
- Session management.
- Website preferences.
- Analytics and marketing features, where enabled.
Some Shopify cookies are necessary for the operation of our online store, while others may be subject to customer consent.
For further information about Shopify's cookie practices, please visit:
https://www.shopify.com/legal/cookies
7. Cookies Used for Payments & Checkout
When customers make a purchase, certain cookies or similar technologies may be required to support secure checkout and payment processing.
These technologies may help:
- Maintain checkout sessions.
- Process transactions securely.
- Authenticate payment activity.
- Prevent fraudulent transactions.
- Support payment security requirements.
Payment services may be provided by authorised third-party payment processors.
Where these providers operate independently, their processing of personal information may also be governed by their own privacy and cookie notices.
We do not use payment-related technologies as a means of bypassing cookie consent requirements for unrelated analytics or advertising activities.
8. Cookie Consent & Your Choices
We respect your right to make informed decisions about optional cookies.
Where required by UK law, our website will request your consent before placing or accessing non-essential cookies or similar tracking technologies.
Our cookie consent mechanism should allow you to:
- Accept optional cookies.
- Reject optional cookies.
- Manage preferences by cookie category.
- Change or withdraw previously provided consent.
Rejecting optional cookies will not prevent you from browsing our products or using essential checkout functionality.
Strictly necessary cookies may remain active where they are required for the website to function or fall within another applicable legal exemption.
We will not treat continued browsing, inactivity or pre-selected options as valid consent where affirmative consent is legally required.
9. How to Manage or Disable Cookies
You can manage cookies through the cookie preferences controls provided on our website, where available.
You may also manage or delete cookies using your web browser settings.
Most modern browsers allow users to:
- View stored cookies.
- Delete existing cookies.
- Block cookies from particular websites.
- Restrict third-party cookies.
- Configure privacy preferences.
Please note that disabling essential cookies may affect shopping basket functionality, customer login sessions or checkout processes.
Deleting cookies through your browser may also remove previously saved website preferences.
For guidance, please consult the help or privacy settings of your preferred browser.
10. Cookie Duration & Expiry
Cookies may remain on your device for different periods depending on their purpose.
Session Cookies
Session cookies are generally temporary and are designed to expire when your browsing session ends.
Persistent Cookies
Persistent cookies may remain on your device for a defined period or until they are deleted.
The duration of each cookie depends on its function, provider and applicable settings.
We aim to ensure that cookies are retained only for periods appropriate to their purpose and applicable legal requirements.
Details of individual cookies and their retention periods should be made available through our cookie information or preference controls where applicable.
11. Similar Tracking Technologies
In addition to cookies, our website may use similar technologies, such as pixels, tags, local storage or other device-based identifiers.
These technologies may support website functionality, security, performance measurement or advertising, depending on the services enabled.
Where such technologies store information on or access information from a user's device, applicable cookie and privacy requirements may